Service and Inventory Manager

Our client is a boiler, burner, and water heater service company serving commercial and residential customers across northern New Jersey. Our reputation is built on getting a technician to the customer quickly and making sure that technician arrives with the right part on the truck. We are hiring a Service and Inventory Manager to own both halves of that equation.

This is a hands-on leadership role that sits between the field and the warehouse. On any given morning you will be dispatching technicians to service calls, walking a technician through a no-heat diagnosis over the phone, pulling parts for the next installation, and placing an order with a supplier before stock runs thin. The person who succeeds here is a heating professional first and an administrator second: someone who knows what a low-water cutoff does, knows which circulator the shop tends to burn through, and knows how to keep a crew organized without micromanaging it.

You will directly supervise the field service team and carry full responsibility for the parts and equipment inventory that keeps them productive. It is a role with real authority over scheduling, purchasing, and stocking decisions, and real accountability for response times, first-visit completion rates, and inventory accuracy.

KEY RESPONSIBILITIES

Team and Service Management

You will run daily operations for the service department and act as the primary technica