Networking (UC) Engineer (m/f/d)

Networking (UC) Engineer

Through the smart use of tailor-made IT solutions, we at Damovo support our customers in getting the best out of their business and current technologies. If you are looking to build your career by providing world class customer support in a fast-paced environment, then this is an exciting opportunity.

We are seeking a customer-focused Network Engineer early in their career with a primary focus on Unified Communications (UC). The role specifically supports a large customer in the banking industry and will be responsible for managing the smooth operations of their UC environment. The role will require on-site attendance and be part of an on-site team. Between them, this team will cover the hours of 7am to 7pm, Monday to Friday. The team will be remotely supported by a broader team of experienced senior engineers for any complex issues. Training will be provided.

Key Responsibilities

Support the day-to-day requirements of the customer’s UC environment, ensuring the end users receive an excellent support experience, that all relevant devices are monitored for performance issues and that special attention is given to achieving agreed service levels.

• Respond to incoming incidents and service requests
• Resolve issues, remotely and in person
• Manage the communication with internal customers on open requests
• Accurately record all work in the ticket management system
• Ensure service levels are achieved
• Collaborate with internal teams as necessary

Skills, Experience and attributes we are looking for

• UC skills and experience (MS Teams, Cisco conferencing equipment, exposure to SBCs, call recording, monitoring solutions, etc.) are critical for this role, with general networking skills an advantage
• Degree in a relevant technical field, or equivalent experience
• Relevant industry certification such as Cisco CCNA, CCNP, MS Teams, CompTIA Network+, or equivalent experience.
• Demonstrated ability to analyse and troubleshoot problems, recommend solutions, and take action
• An articulate communicator, customer focused and always conscious of service delivery
• Motivated and assertive, comfortable working with others in a demanding environment