Customer Onboarding Operations Manager
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.
About the Role
Dandy is hiring a Customer Onboarding Operations Manager to own the operational engine that drives customer activation. This role is not about delivering training — it’s about ensuring customers are truly ready for training, capacity is aligned to demand, and the system consistently converts onboarding into early orders.
You will lead the function responsible for pre-training readiness, capacity planning, activation velocity, and operational coordination. Managing a team of Training Coordinators, you will build the systems, playbooks, and forecasting discipline required to ensure every customer reaches first value as quickly and reliably as possible.
This is a deeply operational leadership role focused on turning onboarding into a predictable, scalable activation engine.
