National Account Management Specialist - IME

Position Overview

Dane Street is seeking a National Account Management Specialist to support and manage relationships with key national clients, including large TPAs and insurance carriers. This relationship-focused role is responsible for ensuring client satisfaction, operational alignment, and long-term retention.

The ideal candidate will serve as the primary point of contact for assigned accounts, driving consistent communication, resolving issues, and ensuring the delivery of a high-quality, seamless IME experience.

Key Responsibilities

Account Management & Client Relationships

• Serve as the primary day-to-day contact for assigned national accounts
• Build and maintain strong relationships with claims leadership, program managers, and key operational stakeholders
• Develop a deep understanding of each client’s workflows, expectations, and program requirements

Sales & Revenue Growth

• Drive referral and revenue growth within designated national accounts
• Identify and execute upsell and cross-sell opportunities
• Partner with Sales Directors and Managing Directors to align on account strategy
• Support new client rollouts and participate in client meetings, events, and industry conferences
• Collaborate with Operations, Sales Support, Marketing, and Physician Recruitment teams to ensure successful onboarding and expansion