Quality and Process Improvement Lead

JOB SUMMARY

Serves as the vital bridge between internal operations and our clients, ensuring strict compliance with complex client parameters while safeguarding quality standards. By proactively analyzing audit trends and leading calibration efforts, this role mitigates operational risk, optimizes outcomes, and drives continuous process improvements, including targeted machine learning integration. Ultimately, the position elevates client trust, strengthens internal team capability, and protects organizational revenue through consistent, high-accuracy service delivery.

Mission, Culture & Values

At Dane Street, we believe exceptional employee experiences create exceptional client experiences. Our culture is built on collaboration, continuous improvement, accountability, and care.

We care for our customers, we care for our employees, and we care for one another. Every team member plays an important role in creating an environment where people feel respected, supported, empowered to grow, and inspired to do meaningful work.

What You’ll Do

Quality Calibration and Client Alignment

• Partner directly with client auditors through monthly review calls and calibration sessions to maintain operational alignment, clarify expectations, and minimize scoring variance.
• Manage a monthly case sample selection from reconciliation reports using audit cri