Billing and Collections Executive

We are looking for a Billing and Collections Executive with an organized profile and strong attention to detail, to lead tasks related to billing, collections, internal/external customer service, and general administrative support. This role involves close coordination with different departments, as well as managing billing software and updating customer databases.

Billing

• Calculate and update monthly and projected billing in the corresponding file.
• Issue invoices in Argentina using the ARCA system.
• Issue invoices through the Receita Federal for operations in Brazil.
• Coordinate invoice issuance from Mexico via the local office.
• Issue invoices for the U.S. entity using Chargebee.
• Enter new clients and configure plans, discounts, and specific terms in Chargebee.
• Email invoices to clients.
• Upload and submit invoices through clients' designated portals.

Collections

• Actively follow up on outstanding payments.
• Record received payments in the billing file.
• Reconcile payments across various bank accounts.
• Record and maintain updated payment terms for clients.

Customer Care

• Manage inquiries received through the billing email inbox.
• Resolve issues, resend or correct invoices, cancel transactions, apply discounts,