Posted 1mo ago•NJ/National Capital Region (NCR)
Sustainment Lead / O&S Manager - ACWS
LeadOn-site (New Jersey)Salary undisclosed
Required Skills
AWS
Job Description
All hired employees are expected to have experience with Microsoft Copilot and / or an approved equivalent AI solution.
Operations & Sustainment Lead Summary: Leads Operations and Sustainment activities by overseeing production environment operations, Tier 3 incident and defect resolution, system health monitoring, release coordination, security patching, and SLA performance reporting to sustain reliable mission operations.
Required Skills:
- Bachelor's degree in IT, Computer Science, or a related field.
- ITIL Foundation or higher, AWS Certified SysOps Administrator - Associate, Certified SAFe® DevOps Practitioner (SDP).
- 8+ years of experience leading IT operations and sustainment for enterprise mission systems, preferably within large-scale DoD environments
- Strong experience managing Tier 3 technical support, incident and defect resolution, SLA/SLO tracking, and root cause analysis using tools such as Jira and AESMP, with knowledge of AWS environments and the Appian platform
- Ability to monitor system health, maintain operational SOPs, and coordinate production communications &l
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