Desktop Support Engineer - Wollongong
This role is primarily based in Wollongong, NSW and involves providing onsite support and coverage at the customer's location as required.
About Us
At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.
Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.
About the Role
Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/ fix support, remote support, software deployment and relocation services.
Please note that to be eligible for this role, you must be an Australian Citizen.
What you’ll do
As a Desktop Support Engineer, you will be accountable for, but not limited to:
- Be the reliable first point of contact — log, triage and resolve tickets to a documented standard, keeping the person updated so they always know where their issue stands.
- Work through desk
