Organisational Change Manager I 12 Month Fixed Term
Our Purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
About the Role
The Change Manager will play a pivotal role in ensuring the smooth transition from Cherwell to ServiceNow here at Datacom. This role requires expertise in IT Service Management (ITSM), change leadership, stakeholder engagement, and risk mitigation to drive adoption and ensure minimal disruption. Additionally, the Change Manager will evaluate and refine the operating model to optimize efficiencies, align with industry best practices, and leverage ServiceNow’s capabilities to enhance service delivery.
This role can be worked from Auckland, Brisbane or Melbourne
Key Responsibilities
Change Leadership & Strategy
- Develop and execute a change management strategy aligned with the MSP’s business objectives.
- Identify potential risks and resistance and implement proactive mitigation plans.
- Define success metrics to measure adoption and effectiveness of the transformation
Stakeholder Engagement & Communication
- Collaborate with executives, project teams, IT teams, and e
