Senior Insights Manager - 6 Month Fixed Term
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the role
As Senior Insights Manager, you’ll help shift the focus of traditional IT from service delivery towards service experience. Working across multiple customer service lines, you’ll bridge the gap between the technology teams supporting customer environments and the service experience teams focused on delivering meaningful customer outcomes.
You’ll bring together process mining, data analytics and modern problem management approaches to turn complex operational data into decision-quality intelligence. You’ll connect identified opportunities with practical delivery, helping stakeholders move from insight to action and measurable improvement.
What you’ll do
- Develop and maintain internal and customer-facing business intelligence reporting and visualisations that support performance management and informed decision-making.
- Analyse complex operational environments and translate fragmented data into practical, customer-relevant insights and recommendations.
- Own insights from initial investigation and validation through to stakeholder decision, tracked action and evidence of improvement.
