Back Office Manager

Back Office Manager

Job Overview: We are looking for a highly skilled and motivated Back Office Manager to lead our back office operations (Logistics). In this pivotal role, you will be responsible for overseeing the daily functions of our back office team, ensuring efficient processes and high-quality service delivery to our clients. You will manage staff performance, implement operational improvements, and maintain compliance with company policies and client requirements.

Key Responsibilities:

• Oversee and manage the daily operations of the back office team, ensuring adherence to processes and quality standards.
• Looking for candidates with strong expertise in Logistics operations, preferably with prior experience in the BPO industry.
• Provide leadership and guidance to back office associates, including training, development, and performance evaluations.
• Develop and implement effective strategies to drive operational efficiency and improve service delivery.
• Manage client relationships and ensure client satisfaction through effective communication and issue resolution.
• Monitor and report on key performance indicators (KPIs) related to back office operations.
• Identify opportunities for process improvement and recommend solutions to enhance overall efficiency.
• Collaborate with other departments to ensure seamless workflow and coordination between teams.
• Ens