Back Office Manager - Customs Brokerage

Position Overview

DATAMARK is seeking an experienced Back Office Manager to lead a high-performing back-office operation supporting customs processing activities. This role is responsible for ensuring day-to-day production operations are designed and executed to consistently meet client service level agreements, regulatory requirements, budget expectations, and profitability targets.

The ideal candidate combines strong operational leadership with deep customs brokerage expertise and maintains an active Customs Broker License. This position will oversee customs-related back-office operations, drive process excellence, mentor leaders, and serve as a key liaison between operations, clients, and customs stakeholders.

Primary Responsibilities

• Lead designated customs processing and back-office operations to meet or exceed gross margin and profitability targets.
• Ensure all customs-related processing activities are performed accurately and in compliance with U.S. Customs and Border Protection (CBP) regulations and client requirements.
• Provide operational oversight and guidance on customs documentation, classification, entry processing, and related customs activities.
• Maintain awareness of regulatory changes and implement process updates as necessary.
• Partner with internal and external stakeholders to address compliance concerns, process improvements, and client requirements.