Back Office Supervisor

Job Title: Back Office Supervisor

Location: Thane
Shift: Rotational Shifts
Working Days: 5 Days a Week (2 Days Off)
Job Summary: Back Office Supervisor
We are seeking a proactive and experienced Team Leader / Back Office Supervisor to oversee daily operations, manage a dynamic team, and ensure seamless service delivery. The ideal candidate will have strong leadership, reporting, and client-handling skills, with experience in managing rosters and rotational shifts.

Key Responsibilities: Back Office Supervisor
Team Management: Supervise, mentor, and motivate a team to achieve performance targets and service level agreements (SLAs).
Client Handling: Serve as the primary point of contact for client communication and issue resolution, ensuring high levels of client satisfaction.
Report Making: Create and maintain accurate reports on team performance, attendance, and KPIs, and present findings to management as required.
Roster Management: Develop and manage team rosters effectively to ensure optimal shift coverage, especially for rotational shifts.
Performance Monitoring: Conduct regular performance reviews and provide constructive feedback to team members.
Process Improvement: Identify areas for process improvement and implement chang