Customer Service Agent

POSITION SUMMARY

We are looking for a Customer Service Agent (CSA) join our Language Line Solutions team. Customer Service Agent (CSA) are for collecting the information from the client accurately and correctly and deviate the call to the interpreters.

Essential Responsibilities:

·         Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the appropriate department or agency for further action

·         Properly log each call and ensure that the caller receives the correct information

·         Maintain professionalism at all times even during stressful phone interactions

·         Assists with other Call Center duties, such as emergency operations, special projects, and training responsibilities or other similar tasks

·         Must maintain specific knowledge of related computer software required to perform any role, function or task required for day-today operations relating to issuance of work orders and and/or information requests

·      &nbs