Quality Assurance Specialist

Position Overview:

The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back office workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of transaction monitoring performance.  For back office services, the Quality Assurance Specialist will conduct QA evaluation, and analysis and publish the Quality metric performance of the projects/s regularly.

Primary Responsibilities:

·         Demonstrates complete familiarity with all aspects of quality of data entry including performance, professionalism, ethical standards, policies, guidelines and procedures.

·         Monitors data entry performance, working with supervisors to implement improvement plans.

·         Prepares quality reports by collecting, analyzing, and summarizing information and trends.

·         Prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defined as being between 2 and 3 QA Evaluation forms completed per hour on average or as expected for the process from time to time.

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