Senior Manager

Manages all production projects to meet or exceed gross margin targets for all assigned projects

· Manages all production projects to meet or exceed all client Service Level Agreements, or other client contractual obligations, for the assigned projects

· Develops, implements and maintains budgets for assigned production projects

· Coordinates and attend recurring status meetings with clients

· Maintains and updates the production portion of the monthly operations metrics to the DATAMARK Executive Management

· Assigns Managers to projects, including new projects

· Leads the design of workflow and production processes and is the final approval for those processes

· Determines the productivity standards in such a way that the financial goals of the projects assigned to them are met and creates bonus incentive plans for all production personnel designed to assist in meeting the productivity standards

· Creates and delivers presentations for both clients and Executive Management that accurately reflects the quality, productivity and financial performance of assigned projects

· Fosters and maintains an excellent customer relationship with DATAMARK customers in order to enhance customer satisfaction as well as service opportunities

· Utilizes the DATAMARK ISO BPMS (Business Process Management System) or site-specific BPMS system to control the contact center operations and ensures documentation is current, training mater