Director of Customer Success - Americas

About the Role

As Director of Customer Success - Americas at DataSnipper, you lead the regional Customer Success organization responsible for adoption, retention, customer value, and team performance across the Americas. You are accountable for turning DataSnipper into measurable business impact across Mid-Market, Enterprise, audit, and non-audit customer segments, while building the leadership system that allows managers and CSMs to execute consistently at scale.

You operate as a second-line leader: managing Customer Success Managers, raising the bar for Senior ICs, and translating company strategy into a practical regional operating rhythm. Over the next 6–12 months, this role will be central to helping the Americas CS organization scale adoption of DataSnipper’s agentic platform, connect implementation to durable customer value, and align the business to the rapid evolution of AI adoption among frontier accounting firms in the US.

You also represent the Americas voice in CS and Company leadership. You bring insight from customers, managers, portfolio data, implementation learnings, and market signals into company-level conversations. You act as a pulse on where the market is moving and what customers are asking for next, partnering closely with Sales, Product, RevOps, Solutions Engineering, Enablement, and GTM leadership to improve how DataSnipper serves custo