Strategic Customer Success Manager

About the role

We are looking for an ambitious and experienced Strategic Customer Success Manager. In this role, you are part of a fast-growing Customer Success team and build strong relationships with the largest global network accounts in the Accounting industry.

You take responsibility for the Customer Success strategy and the continuous growth of our existing customer portfolio. Your efforts will drive customer value and outcomes as well as uncover additional uses for our product. If you care about delivering value to customers, we would love to talk to you!

Why DataSnipper?

Audit and finance are still massively manual, and we’re changing that. DataSnipper is a $1B, bootstrapped unicorn with 600,000+ users across 180+ countries, already embedded in the daily workflows of top audit and accounting firms.

Now, we’re taking things further with our Excel Agent, bringing AI directly into where the work actually happens. Unlike generic AI tools, we don’t sit on the sidelines. Our AI operates inside Excel, with access to real documents and audit evidence — meaning it doesn’t just generate answers, it does the work, with full traceability.

We’re not just applying AI, we’re