Customer Success Manager

Location: This is a hybrid role, with a mix of remote and regular office working in London and/or Redhill.

Role purpose

Puzzler, part of DC Thomson, is looking for a commercially minded and data-driven Customer Success Manager to help shape the future growth of one of the UK's most loved puzzle brands.

This is a unique opportunity for someone who loves building relationships, uncovering insights from data, and seeing the direct impact of their work. You'll spend your time talking to clients, understanding what drives customer engagement, and using evidence and experimentation to turn great ideas into measurable results.

Working across both our B2B and B2C audiences, you'll help partners get maximum value from our products while identifying opportunities to grow engagement, retention and revenue. Whether you're analysing customer behaviour, marketing a new product feature, or having a conversation with a client about their goals, you'll play a pivotal role in helping Puzzler continue to evolve and thrive in the digital world.

With more than 50 years of heritage, Puzzler creates puzzles enjoyed by millions through newspapers, magazines, websites and apps. It's a fun, creative business with ambitious growth plans – and this new role will be right at the heart of them.

Puzzler already has an established portfolio of B2B customers generating more than £1m in annual revenue, alongside a growing digital audie