Technical Account Manager

Overview

DDN is seeking a Technical Account Manager (TAM) to work directly with strategic enterprise and AI/ML customers, deploying, integrating, and optimizing DDN systems in production environments.
As an TAM, you will serve as the hands-on technical lead responsible for ensuring the success, reliability, and performance of large-scale, globally distributed HPC and AI infrastructure. You’ll act as the bridge between DDN Engineering and customer Site Reliability/Operations teams, translating complex requirements into tested, automated, and maintainable solutions. You will also collaborate with sales and sales engineering teams to develop and optimize offerings to ensure customer success.

Key Responsibilities

• Deploy, configure, and optimize DDN storage and data management systems in customer environments.

• Partner with customer Site Reliability Engineering (SRE) and Operations teams to ensure production performance, availability, and scalability.

• Partner with DDN Sales and Sales Engineering teams to deliver solutions that add value to our customer environments

• Automate system monitoring, deployment, and configuration task