Store Customer Service Manager

At Decathlon, the Customer service experience leader's mission is to delight our customers, across all our channels and touchpoints & support the store business.

Mobilize store teammates to offer the best-in-class customer experience locally and serve profitable and sustainable growth

Responsibilities

Develop, enrich, and take care of human capital

• Embody and bring to life the Purpose, Values, the 8 human fundamentals within the team
• Define a target human organization that is suited to the current and future challenges of my activity
• Recruit and onboard complementary talents without compromising on our essential criteria
• Create conditions that ensure the well-being of myself and my teammates
• Lead and implement our management scheme 
• Manage compensation in alignment with internal policy 
• Manage performance and take necessary actions to achieve objectives
• Ensure compliance with legal and contractual obligations and the company's conduct code

Develop my omnichannel business through relevant local initiatives

• Analyze customer data and take decisions to increase the number of omnichannel customers
• Define and integrate the store services strategies into the store commercial policy 
• Manage the deployment of services to ensure a seamless customer journey within each department 
• Functionally manage the efficiency of t