Senior User Researcher - Personal buying experience (f/m/d)

Personal Buying experience

Senior UX Researcher

Job description

 

In a nutshell

• Senior UX Researcher (IC3)
• Internal
• Location: Lille
• Timing: ASAP

 

Context & project

Decathlon’s mission is to bring people together through sport and make wellbeing accessible for all. To make this mission a reality, Decathlon relies on In-Store teammates who embody the human touchpoint between our brand and our customers, and are key enablers of Store business. This is exactly where your mission comes in: unlocking a deep understanding of our in-store teammates to identify key pain points and turn them into clear business opportunities. Working in a dynamic omnichannel context, you will partner closely with product teams to guide the creation of simple, efficient, and field-adapted experiences—enabling our teammates to be as impactful as possible with our customers while bridging the gap between user needs, business goals, and technological opportunities.

Digital plays a pivotal role in the quality of the connection built during moments shared between customers and