Forward Deployment Engineer-Viewer
Own the AI adoption strategy for the Viewer: define requirements, expected customer impact and success criteria, and feed them back to Product and Engineering.
The Forward Deployment Engineer, Viewer helps customers adopt DeepHealth’s enterprise diagnostic Viewer correctly. The role combines clinical workflow knowledge, engineering depth and customer communication to design how the Viewer is configured for each customer, coach implementation teams, resolve complex technical issues, and turn recurring field needs into standard product workflows, including AI-enabled imaging workflows as they are released.
This is an individual contributor role with no direct reports, reporting to the Service Engineering Lead, Enterprise Intelligence. It operates within DeepHealth’s Forward Deployment Engineering (FDE) function, whose purpose is to help customers adopt DeepHealth products correctly. The role sits at the intersection of the Technical Delivery Manager (TDM), Product, Service and Solution Delivery teams to ensure smooth customer adoption. It transitions best practices to the Service and Solution Delivery teams and plans upcoming product changes with them to ensure commercial readiness.
Essential Duties and Responsibilities
Own technical solution design and configuration of the V
