Cyber Security Liaison - 304669A

• The Cybersecurity Liaison provides technical support to government customers, maintaining computer systems, printers, VoIP telephones, and manages IT asset inventory.
• This role requires strong customer service skills, technical aptitude, and experience with government inventory management.
• Will troubleshoot hardware and software issues, provide user training, and ensure accurate IT asset tracking.
• Maintaining excellent customer relations and ensuring compliance with established procedures are integral functions of this role. 
• Respond to/mitigate network security incidents and implement NDCI clean-up procedures, if necessary

Equipment/Systems:

• This position requires frequent use of computers, printers, and various software applications.
• Experience with MS Office products, ticketing systems, and IT asset management software is essential.

Competencies:

• The liaison role requires attention to detail, accuracy, excellent listening skills, and effective communication.
• Technical proficiency in computer hardware, software, and networking is also required.
• The ability to multi-task, prioritize, and work independently is critical.

Work Environment & Physical Demands:

This job operates primarily in an office setting. This role routinely uses standard office equi