Journeyman IT Systems Administrator - 304610

Network and Computer Systems Administrators play a critical role in ensuring the efficient operation, cybersecurity compliance, and safeguarding of the organization's computer systems and network resources. This multifaceted role involves a wide range of responsibilities, including network audits, system administration, and cybersecurity enforcement.

Key responsibilities encompass various facets of IT management, including computer maintenance, system administration, implementation of security protocols, management of network resources, user support, monitoring of computer health and status using local, USAF, and DoD tools, implementation of remediation actions, documentation, collaboration with IT teams, and capacity planning.

By maintaining a resilient and secure IT environment, Network and Computer Systems Administrators fulfill the organization's technological requirements and contribute significantly to overall operational efficiency.

Key Responsibilities and Systems Supported

• Utilize the AF-specified helpdesk tool, monitor the tool for assigned tickets, and update the tool with status and resolution information. 
• Respond to non-Enterprise Service Desk (ESD) tickets, and refer ESD tickets to the appropriate group
• Identify and implement solutions to non-core issues reported by unit end users
• Create helpdesk tickets when exercising tasks that require Air Force Network (AFNet) Federated Administrative r