SAP S/4HANA Customer Management

The S/4HANA Customer Management (CM) & Sales and Distribution (SD) Team Member supports the implementation, configuration, testing, deployment, and ongoing support of SAP S/4HANA Customer Management and Sales and Distribution capabilities.

This role contributes to the end-to-end migration of legacy SAP CRM functionality into an S/4HANA environment. The position works closely with lead consultants, business stakeholders, technical teams, and project leadership to help maintain and improve customer, provider, ordering, sales, service, inventory, returns, and related business processes.

Key Responsibilities

• Configure and support S/4HANA CM and SD functionality based on approved business requirements and process designs.
• Participate in business analysis activities, including requirements gathering, process mapping, gap analysis, and solution validation.
• Support the migration of CRM capabilities into embedded S/4HANA Customer Management while preserving essential business functionality.
• Assist with configuration of sales, service, customer or provider master data, business partner information, ordering, returns, and related processes.
• Support process automation and recommend opportunities to reduce manual steps, improve data quality, and streamline transaction processing.
• Assist with Fiori application and user-experience validation, including identifying usability issues and documenting required changes.
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