Backend Engineer — Agent Experience
MiddleOn-site (Deliveroo)Salary undisclosed
Required Skills
LLMs
Job Description
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About the team
Agent Experience builds the AI-powered backend services that power agent-assist tooling on our Astra support surface — helping support agents resolve customer, merchant, and Dasher issues faster. We sit at the intersection of LLM-backed product features and high-volume, latency-sensitive support infrastructure.
What you'll do
- Build and maintain backend services for agent-assist features on Astra, taking on feature-level work with increasing independence.
- Translate requirements into working code: design the feature-level approach, write an RFC when the change affects other engineers, and implement it end-to-end.
- Integrate with LLM-backed features — wiring up prompt/completion calls, handling provider responses, and validating output quality and correctness.
- Break down assigned project work into tasks, provide accurate estimates, and keep your own progress and depende
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