Implementation Manager
We’re in the business of delivering awesome meals into everyone's home or office – fast.
We achieve this by building and running a superb website, suite of mobile apps, a complex logistical platform, a fleet of passionate drivers, and a global operation, all to help bring great food from the world's best-loved local restaurants to consumers with an unparalleled level of convenience. We don’t want people to have to suffer with bad takeaway delivered an age after they order.
About the team
This role sits within the Express Integrations Team. You will be helping the hospitality industry grow as a member of the Technology org that is responsible for building the best food delivery platform for our first-party restaurant and grocery partners.
About the role
You will be responsible for managing the integration efforts and relationships across multiple parties including restaurant & grocery partners, external technology providers and business stakeholders, to ensure clear visibility within each project and drive the project to successful completion.
This is a great opportunity to work with a diverse set of teams in a fast-changing environment and is integral to driving success as we grow. This is a hybrid role working 3 days a week fro our London office, and you will report into our Senior Technical Integrations Manager.
What you'll be doing
Technical integration ownership: Manage the end-to-end API technical integration of partners, from integration through to test planning, UAT, and production go-live, working with engineering and product to troubleshoot and resolve issues along the way.
Detailed planning: You will manage pre-kickoff preparations, project kickoffs, project plans including milestones and all project communications to ensure the successful adoption of the product with our key accounts.
Management throughout the lifecycle of a project: responsibilities include, but are not limited to creating rollout plans specific to each project, establishing go-live criteria and defining the owners of each stage, issue tracking and clearing, and communicating progress to the wider business. Throughout, you will need to anticipate bottlenecks, explore contingencies and provide escalation management throughout new product launches.
Stakeholder management: This is a critical role for Deliveroo to make sure both external and internal teams are working toward the same goal and managing communication & changes as we roll out the product further. You’ll need to advocate for all stakeholders throughout the release cycle to ensure they have the support needed to succeed.
Process optimisation: It’s essential that we learn from every launch, and get quicker and more streamlined every time. You’ll be responsible for identifying where we can improve, and making sure that we execute required changes across product and engineering, business, or POS teams.
Analyse and aggregate feedback from our partners on our products and liaise with Product Management to assist in their prioritisation.
Requirements
Understanding of API integrations
5 yrs relevant experience in Technical Integrations Management, Technical Programme Management or similar roles
Technical understanding and ability to communicate with both technical and non-technical audience
Ability to manage technical configuration of SaaS-like solutions
Comfort troubleshooting technical issues using data tools
Willingness to take responsibility, run multiple projects simultaneously, and drive them forward without close supervision
Experience working with product and engineering teams
Very good working knowledge of Jira, Confluence & Jira Service Management
Excellent communication, organisation and project planning skills with emphasis on technology
Demonstrated stakeholder management / relationship building skills
Ability to hold each party responsible for their actions