Rider Support Representative

Location: London

Working pattern: Hybrid (Rotational shift pattern, including weekends and Bank Holiday coverage)

Languages: English (Required); French, Italian, or Dutch (Desirable)

9 Month Fixed Term Contract

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Rider Services Centre team supports Deliveroo’s riders —delivering thoughtful, efficient, and empathetic service at every interaction. Whether solving live issues, building proactive support experiences, or driving continuous improvement through data and insights, we are champions of service excellence across our entire marketplace. If you care deeply about people and love making things better—this is the place for you.

What You’ll Be Doing

We’re looking for a Rider Services Representative to join our Rider Services Center team, working at the forefront of complex and high-impact cases to help riders get out on the road and support them once they're there.

Here’s what your day-to-day might look like:

• Provide timely, clear, and empathetic written