Customer Service Representative - Ocean + Air Import

Mandate:

Reporting to the Director of CRM, North America, the Customer Service Representative - Ocean + Air Import plays an important role in supporting customer relationships and connecting our commercial and operational teams.

This position is responsible for managing and growing existing customer accounts while contributing to new business development initiatives. The successful candidate will work closely with customers, sales representatives, and internal operations teams to understand client needs, coordinate solutions, and support a positive customer experience.

Key Responsibilities

• Manage day-to-day communication and relationship support for assigned customer accounts
• Partner with Operations teams to ensure customer requirements are clearly communicated and addressed
• Identify opportunities to expand existing accounts and develop new business through proactive outreach
• Prepare and coordinate pricing requests and customer quotations
• Maintain accurate customer account information within company systems and databases
• Respond promptly to customer questions, service requests, and general inquiries
• Conduct regular customer follow-ups and account review calls to discuss service, needs, and opportunities
• Build strong relationships with key contacts and develop a thorough understanding of each customer's business
• Support inside and