D365 Business Analyst
Mandate:
Reporting to the Director, Technology Solutions, IT, the D365 Business Analyst is responsible for supporting, enhancing, and optimizing Delmar’s Microsoft Dynamics 365 platform and related business applications.
The position serves as a key liaison between business stakeholders, Technology Services, vendors, and implementation partners to understand business requirements, analyze processes, identify opportunities for improvement, and translate operational needs into effective system solutions.
The D365 Business Analyst will support the ongoing administration, configuration, testing, implementation, and continuous improvement of Microsoft Dynamics 365 and related Microsoft Power Platform technologies. This individual will work closely with users across Delmar’s global offices to ensure system functionality is aligned with business requirements, standardized processes, and organizational objectives.
The position will also assist with D365 implementations, enhancements, integrations, upgrades, and process improvement initiatives across Delmar’s global operations.
Responsibilities:
- Act as the main contact between IT and business teams for D365 needs, issues, and improvements
- Gather and document business requirements and turn them into clear system solutions
- Review business processes and identify ways to improve efficiency, automation, data quality, and user experience
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