Service Representative, Ocean & Air Freight

Mandate

Delmar International is looking for a motivated and customer-focused Customer Service Representative, Ocean & Air Freight to join our team!

Reporting to the Director of CRM, North America, this position plays a key role in managing customer relationships, supporting account growth, and ensuring seamless communication between our customers, sales representatives, and operations teams.

The ideal candidate has experience in freight forwarding or third-party logistics (3PL), enjoys building lasting business relationships, and takes a proactive approach to identifying customer needs and business opportunities.

Key Responsibilities

• Serve as a primary point of contact for assigned customers, ensuring timely communication and a high level of service.
• Build and maintain strong relationships with existing clients while identifying opportunities to expand their business.
• Collaborate with Ocean Freight, Air Freight, and other Operations teams to coordinate customer requirements and resolve service-related issues.
• Support business development efforts by identifying potential opportunities and connecting with prospective customers.
• Prepare pricing requests, coordinate freight quotations, and follow up on customer inquiries.
• Maintain accurate customer records, account details, and interactions in internal systems.
• Conduct regular customer follow-ups and account reviews to a