Africa Operate - Chief of Staff

Company Description

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Deloitte offers career opportunities across Internal Clients Services (ICS), Audit & Assurance (A&A), Tax & Legal (T&L) and Africa Consulting Services (ACS), which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T). 

About Africa Consulting Services

Deloitte’s Africa Consulting Services has always been about helping our clients and our people move forward. It’s important that we do the same for our business: celebrating how far we’ve come, and always preparing to take our next, big steps towards a global future. We’re moving and evolving on our journey to be an undisputed leader in consulting, globally and in all major markets. Together, we will achieve our aspirations through a relentless focus on our shared strategic agenda. The Global Consulting Platform is working globally across our practices and borders – giving our business, clients and people the global experience that’s essential in today’s world.

Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level. 

Job Description

The Africa Operate Chief of Staff is a senior level role responsible for driving the execution of the Africa Operate strategy, enabling effective governance, supporting business growth initiatives, and coordinating firmwide Operate activities. The role serves as a trusted advisor to the Africa Operate Leader and acts as the central point of coordination for strategic initiatives, performance management and reporting, change and communications, governance, and stakeholder engagement. The role is instrumental in supporting Africa Operate’s growth ambition and ensuring alignment with Deloitte Global Operate priorities.

Key Performance Areas:

Operational Effectiveness

• Monitoring progress towards meeting goals and achieving benchmarks, analyzing data, ensuring follow-through on the part of key players, and sustaining momentum needed to drive these initiatives.
• Between meetings, stays connected with business leaders
• Collecting data, alerting the business leaders on progress or problems in carrying out the initiatives agreed upon
• Understanding of businesses and specialist roles in order to enhance collaboration within, and between teams and wider firm.
• Creates an environment where the businesses operate as a cohesive team.
• Creates and operates a reporting system that allows for a timely flow of necessary data into all relevant departments and direct reports
• Manage effective communication between meetings
• Developing communication between committee meetings, setting agendas, creating initial drafts of communications to key strategic team members, helping to prioritize plans for addressing issues that are impacting progress towards initiative benchmarks
• Manages complex risk issues within sphere of responsibility ensuring issues are rectified as soon as possible
• Implementation of best practice throughout the business area
• Develops and oversees a process for capturing, cataloguing, analyzing and disseminating key lessons to be learned from initiatives, with a view towards helping the business leaders propagate best practices throughout the business area

Project Management

• Executive project oversight: Acts on the authority of the business leaders to oversee and manage strategic projects
• Leads and executes change projects aimed at creating a common purpose and behavior across the business area
• Keeps business area leadership teams updated on status of all projects within area of responsibility
• Compiling and distributing communication

Management / Advisory Impact

• Supports the business leaders in planning, directing, managing and coordinating day-to-day business activities, and strategy related projects
• Maintain the Strategic Plan, organise and arrange strategy sessions, and ad-hoc analysis and decision support 
• Financial and commercial modelling for ad-hoc projects
• Prepares agendas, briefings, and preparation materials for meetings, appointments, and events;
• Partner and BUL report back & roadshows, various, business speeches & presentations
• Coordinates with external event organizers with logistics, and communicate needs on behalf of the business leaders
• Conducting internet research to keep up to date on things that are important to the business area
• Interacting with the Global office, local and Africa wide committees, and other constituencies on behalf of the business leaders

Qualifications

Minimum Requirements:

• Bachelor’s degree in Business Management, Commerce, or a related field
• Postgraduate qualification (MBA or equivalent) is desirable to have
• 8 years of professional services, consulting, strategy, program management, and/or executive leadership support experience.

Core Competencies

Behavioural

• Exceptional communication skills, both written and verbal with all levels of staff & leadership
• Strong interpersonal and relationship building skills
• Excellent mentorship and coaching ability with desire to develop self and others
• Highly adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Excellent problem-solving ability
• Exceptional business acumen

Technical

• Understanding of the Operate businesses, and their interaction with wider firm locally and globally, strategy and challenges
• Notable experience of providing Strategic Insights to Partners
• Project management experience
• Excellent industry and business knowledge
• Demonstrated leadership skills
• Ability to interpret, communicate and implement strategy
• Demonstrated execution of complex projects within timeframes and cost
• Experienced in development and delivery of professional presentations
• Excellent report writing skills
• Solid financial knowledge

Additional Information

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

 

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

 

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities.

We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups.

We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive.

If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs.