Internal Client Services - Communications Consultant

Company Description

Deloitte is the largest private professional services network in the world. Every day, approximately 264,000 professionals in more than 150 countries demonstrate their commitment to a single vision: to be the standard of excellence, while working towards one purpose – to make an impact that matters. Click here to read more about Deloitte.  

About the Division 

It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people. Rewarding career opportunities are available in: 
- Human resources 
- Information technology 
- Marketing and Communications 
- Financial support services, and much more.   

As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong

Job Description

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

Main Purpose of Job

The Communications Consultant forms part of the Brand and Communications team and supports the delivery of internal communication initiatives. The role is responsible for developing content, supporting communication campaigns, maintaining channels and collaborating with stakeholders to deliver effective communications that align with Deloitte's brand and business objectives

Key Performance Areas:

Content development and communications support

• Develop, write and edit content for a variety of internal communication channels.
• Create content from an initial brief, including conducting research, gathering information and interviewing stakeholders where required.
• Prepare communication materials including articles, newsletters, digital screen content, social media posts, announcements and employee communications.
• Support the development and publication of multimedia content, including video, photography and visual assets.
• Ensure all communication materials align with Deloitte's brand standards and tone of voice.

Internal communications and channel coordination

• Support the execution of internal communications activities aligned to departmental objectives and key performance indicators.
• Coordinate content publishing across internal communication platforms, including Viva Engage, Deloitte Resources, digital screens, newsletters and other internal channels.
• Maintain communication schedules and content calendars across various platforms.
• Assist in optimising communication processes and identifying opportunities to improve channel effectiveness and employee engagement.
• Monitor communication channels to ensure content remains relevant, accurate and up to date.

Campaigns and stakeholder engagement

• Support the planning and execution of communication campaigns and internal initiatives.
• Develop content and communication materials for a range of communication channels.
• Collaborate with stakeholders to gather information, provide communication support and drive effective engagement.
• Contribute to communication reporting, campaign measurement and continuous improvement initiatives

Digital screens

• Coordinate the digital screens across Deloitte offices.
• Review submitted content to ensure brand alignment, accuracy and quality standards.
• Maintain digital screen schedules and content calendars.
• Share communication schedules with relevant office representatives and follow up on content implementation.
• Assist in monitoring participation and compliance across offices.

Administrative and reporting support

• Maintain communication databases, records, templates and related documentation.
• Support publication processes by sourcing, validating and compiling information.
• Assist with communication reporting, analytics and post-coverage summaries.
• Provide broader administrative and operational support to the Brand and Communications team as required.

General

• Contribute to departmental projects and initiatives as required.
• Provide support beyond the communication function where business requirements necessitate involvement.

Key Competencies required / Talent Standards Capabilities:

• Excellent written and verbal communication skills.
• Strong editing, proofreading and storytelling ability.
• Excellent attention to detail.
• Strong organisational and planning skills.
• Ability to coordinate multiple projects and deadlines simultaneously.
• Ability to work effectively with stakeholders across different levels of the organisation.
• Proactive and solutions-oriented approach.
• Ability to work independently and collaboratively within a team environment.
• Ability to perform effectively in a fast-paced environment.

• Proficiency in Microsoft Office applications.
• Working knowledge of Adobe Premiere Pro, Photoshop and Acrobat.
• Understanding of digital communication platforms.
• Basic understanding of communication analytics and reporting.
• Familiarity with AI-enabled content and productivity tools will be advantageous.

*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

Qualifications

Qualifications & Experience

Required

• Bachelor's Degree in Communications, Public Relations, Journalism, English, Marketing or a related field.

Experience

• Two to four years' experience in communications, public relations, journalism or a related field.
• Experience developing content across multiple communication channels, including internal communication platforms and social media.
• Exposure to communication campaigns, content planning and digital communication platforms.
• Experience within professional services or financial services will be advantageous.

Additional Information

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

 

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent’s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

 

If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities.

We are committed to employment equity and building a diverse and inclusive workplace across the African continent. Our recruitment processes are aligned with our Employment Equity Plan and the principles of the Employment Equity Act. Preference may be given to candidates from designated groups.

We actively support the inclusion of people with disabilities and embrace neurodiversity in the workplace. We recognise and value the unique strengths that neurodivergent individuals bring, and we are committed to creating an environment where everyone can thrive.

If you require reasonable accommodations in relation to your disability and neurodiverse needs during the recruitment process, please let us know. We are happy to make adjustments to suit your individual needs.