Account Executive, Membership Services

The Account Executive, Membership Services is responsible for the retention and management of Season Ticket Members. Account Executives are tasked with exceeding the expected level of service for full season customers and renewing them year over year while growing their book of business via cross-selling, referrals, and other new business initiatives. Account Executives will also be responsible for selling new business as well during parts of the year.

ESSENTIAL FUNCTIONS (including, but not limited to): 
The Account Executive, Membership Services will have daily responsibilities including, without limitation, the following: 

• Provide exceptional customer service and touchpoints to Lions Loyal Members and track those activities in both the ticketing and CRM systems 
• Maintain monthly touchpoints with customers, meet them face to face (both in-season and during off-season appointments), and hit touchpoints targets with each customer in a way best suited to that customer's needs 
• Inform, educate, and instruct Lions Loyal Members on their benefits and best practices, acting as an informed consultant and trusted advisor 
• Renew full season and partial accounts (when needed) at an exceptional rate, while also putting a focus on new business