Insights Strategist

The Role

The Insights Strategist partners closely with customers to ensure they run best-in-class research on Dialogue—while also feeding real-world research learnings back into the product.

You’ll help customers design strong studies, interpret insights, and get real value from Dialogue, while shaping how the platform encodes research best practices over time.

This role is ideal for someone who:

• Has run real qualitative studies

• Loves working directly with customers

• Wants to influence how research tools are built—not just used

What You’ll Do

Customer Success & Research Partnership

• Act as a trusted research partner for customers during onboarding, pilots, and ongoing usage

• Advise customers on study design, question framing, participant selection, and synthesis

• Review studies and outputs to ensure research quality and methodological rigor

• Help customers translate insights into clear, actionable takeaways

• Support renewals and expansions by driving visible cu