Service Coordinator (remote)

Company Overview

Digi Security Systems is an industry leader in the design, installation and support of custom video surveillance, electronic access control, and intrusion detection solutions for public and private partners. We’ve built our reputation on innovation and reliable service, and we’re known as the industry’s experts.

Position Overview

We are seeking an organized, partner-focused Service Coordinator to join our Service team that will be supporting our Oklahoma City, Tulsa and Arkansas locations. The Service Coordinator is the engine that keeps service moving by driving ticket flow, protecting SLAs, and ensuring every partner feels taken care of. This person keeps every service request actively scheduled, makes sure nothing falls into the red or goes past due, and gives partners the responsiveness and clarity Digi holds itself to.

Working alongside Branch Service Leads, the Service Manager, and General Managers, the Service Coordinator owns ticket KPIs and prioritizes work by urgency, so the field team can stay focused on billable, partner-facing technical work. This role reports to the Service Manager. The ideal candidate has at least two (2) years of experience in service coordination, dispatch, or scheduling, preferably in security systems, low-voltage, or another field service industry, and is comfortable working in ticke