Service Support Technician
Position Overview
We are seeking an excellent Service Support Technician to join our Remote Support Service Team. The Service Support Technician is responsible for receiving, reviewing, documenting and resolving remote support service calls. This role ensures efficient handling of service requests, timely resolution of technical issues, proper documentation, and coordination with field service teams when on-site support is required. This person should have at least 3-5 years of experience as a field technician in the low voltage security industry, and s/he must have exceptional communication, administrative, and organizational skills. Preference will be given to candidates with additional service, programming and troubleshooting experience. This role requires at least 1-3 years of experience in remote troubleshooting and problem solving, knowledge of networking and connectivity principles, and multiple years of direct experience in software and system configurations for IP network security systems.
The Service Support Technician will be expected to commute to the office every day. Starting pay for this position is negotiable depending on experience.
Job Responsibilities:
