Reception & Facilities Associate

Join Digital Catapult as the welcoming face of our London office. As Reception & Facilities Associate, you will help create a professional, inclusive and well-run workplace experience for colleagues, members, partners and visitors. This is a hands-on front-of-house and facilities role for an individual who enjoys variety, takes pride in high standards, and can balance excellent customer service with calm, organised operational support. 

WHAT YOU’LL DO (Duties) 

• Provide a warm, professional first point of contact for staff, members, contractors and visitors, including visitor sign-in, access control, office tours and health and safety briefings. 

• Maintain high front-of-house and workplace presentation standards across reception, meeting rooms, breakout areas, kitchens, printers and stationery points, escalating issues promptly where needed. 

• Manage access badges, meeting room bookings, assigned inboxes, incoming calls and facilities enquiries, ensuring requests are handled efficiently or directed to the right team. 

• Support workplace compliance by completing regular checks, including first aid kits, defibrillators, visitor records and other facilities documentation. 

• Support the Membership Programme by tracking member activity, actively assisting with workspace needs, managing allocated rooms and coordinating member deliveries where