Customer Support Specialist, Japanese

The Japanese Customer Support Specialist will take the initiative to do everything possible to ensure that every player is beyond satisfied. The incumbent will possess strong organizational and multitasking skills combined with a good technical understanding and the ability to learn new tech tools quickly.

Responsibilities

• Provide prompt, courteous, and effective customer support to Japanese-speaking end-users of the game.
• Interact directly with our gamers via support platform tools (and official game forum/community spaces if applicable).
• Act as the official game representative within the online community (i.e., answer questions/address concerns or issues regarding the game within relevant threads when necessary).
• Regularly update the internal relevant teams (Community or Marketing and Stats) on trends, information, and insights occurring within the game community.
• Stay abreast of game changes and updates to anticipate potential issues within the community or game support.
• Provide translation help when needed for the game, marketing/PR, and business development.
• Manually review player-to-player transactions and terms of service violation issues.
• Identify suspicious activity and alert the fraud team of suspe