Billing and Administration Coordinator

About the Role We are seeking a skilled and proactive Level 2/3 IT Support Engineer to provide advanced technical support across client environments. You will be responsible for troubleshooting complex technical issues, managing escalations, supporting Microsoft technologies, maintaining infrastructure, and delivering reliable solutions that keep customers productive. This role is ideal for an experienced MSP professional who combines strong technical capability with excellent customer service and communication skills. You will work across a broad technology landscape, taking ownership of issues and contributing to the continuous improvement of IT services. About the Client You will be working with an established technology services provider that delivers tailored IT support and managed technology solutions to businesses across Australia and New Zealand. The organisation has built its reputation around customer satisfaction, responsive technical support, and helping businesses navigate the technology landscape to achieve long-term IT success. Ideal Profile Experience & Technical Expertise 3+ years of experience in an MSP, IT support, or technical services environment Strong Level 2/3 troubleshooting and escalation experience Experience supporting Microsoft 365, Windows Server, Active Directory, and endpoint environments Strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, VLANs, switches, and firewalls Experience with cloud platforms and virtualisation technologies