L2/L3 Support Engineer

About the Role We are seeking an experienced L2/L3 Support Engineer to join a growing Managed Service Provider (MSP) environment. This role combines advanced technical support, systems administration, infrastructure and cloud engineering, project delivery, documentation, and continuous process improvement. You will take ownership of complex escalations across client environments while contributing to infrastructure projects, migrations, technical standards, automation, and operational improvements. The position suits an engineer who is technically capable, client-focused, highly organised, and comfortable working independently while collaborating with technical and business stakeholders. About the Client You will be working with an established Australian technology consultancy providing software development, infrastructure management, managed hosting, and IT support services to small and medium-sized organisations. The business supports diverse client environments, including organisations with specialised technology requirements, and is committed to delivering reliable technical solutions, proactive support, and a high standard of customer service. You will join a collaborative and fast-paced technical environment where continuous improvement, automation, and innovation are encouraged. Ideal Profile Essential Experience 4+ years of experience within an MSP environment. Proven experience in Level 2 and/or Level 3 IT support. Strong troubleshooting capability across infrastruct