L2 Support Engineer

About the Role As a L2 Support Engineer - L2 , you will be a key member of the Centralised Services Team, delivering reliable technical support and service outcomes across a managed services environment. You will work closely with senior technical leadership, following established processes while applying strong technical problem-solving, customer service, documentation, and communication skills. The role focuses on maintaining secure and reliable IT environments, resolving service requests and alerts, supporting Microsoft technologies, driving automation, and continually improving service delivery. About the Client You will be working with a professional managed IT services provider that helps businesses maximise the value of their technology through reliable, process-driven IT support. The organisation focuses on aligning systems with best practices, reducing technology risks, and making IT easier for non-technical stakeholders to understand and manage. Ideal Profile Experience 5+ years of experience in IT infrastructure, systems engineering, or managed services. Experience working within an MSP environment. Advanced experience with Microsoft technologies. Strong customer-facing and customer service capabilities. Experience across networking, infrastructure, and security technologies. Relevant Microsoft certifications. Technical Skills Advanced Microsoft 365 administration. Advanced Microsoft Azure administration. PowerShell scripting and automation. Security best practices