L2 Support Engineer – Microsoft 365, Networking & Security

About the Role As a L2 Support Engineer – Microsoft 365, Networking & Security, you will be the first technical escalation point for complex incidents and requests that require deeper investigation than standard service desk support. You will work closely with internal help desk and engineering teams to diagnose and resolve technical issues, maintain service levels, and contribute to infrastructure and project work. This is an internal engineering role supporting an established help desk and engineering function, with a strong focus on technical troubleshooting, security, documentation, and dependable service delivery. About the Client You will be working with a growing Australian managed services and technology organisation supporting small and medium businesses, government, education, healthcare, not-for-profit and Indigenous organisations across Australia. The organisation delivers cloud and on-premises infrastructure, managed support, cybersecurity and compliance, networking, communications, and specialist IoT and building systems. Strong security practices, comprehensive documentation, and dependable service are central to its operations. Ideal Profile Experience & Technical Skills Demonstrated Level 2 support experience within an MSP or similarly varied IT environment. Strong diagnostic and troubleshooting capability across Microsoft 365, Windows, macOS, and common business applications, with occasional Linux support. Working knowledge of Microsoft cloud and security se