Associate Service Desk Analyst

Position Overview:

As an Associate Service Desk Analyst, you’ll be one of the key people helping our employees get the most out of their technology. You’ll provide friendly, reliable technical support, troubleshoot hardware, software, and network issues, and make sure problems are resolved as smoothly and quickly as possible.

You’ll manage incidents from start to finish, keeping users informed along the way and making sure more complex issues are escalated to the right teams when needed. You’ll also have the opportunity to contribute to improving our IT processes, documentation, and knowledge resources, helping us continuously improve the support we provide.

We’re looking for someone who enjoys solving problems, helping people, and learning new things. Strong analytical, communication, and customer service skills are important, as well as a proactive attitude and the motivation to grow your career within the organization.

You’ll work both independently and as part of a global team, so being comfortable collaborating with people across different locations and teams is key.

 

Key Responsibilities

• Deliver comprehensive onsite and remote technical support, ensuring rapid resolution of hardware, software, and network issues to maintain