Customer Support Specialist

 

Position Overview: 
We are seeking a Customer Support Specialist to handle Tier 1 support and client relationships by answering Support 
calls from our clients, resolving issues and ensuring all appropriate follow up to confirm complete client satisfaction. 
Our support team works closely with both our Customer Success Team and our ProdOps team to ensure speedy 
resolution of all issues, and you must be extremely proficient in articulating with both technical and non-technical staff 
and users.

The primary attribute we are looking for is excellent customer service with superb communication skills who has a 
passion for helping people and who is unflappable under pressure. You will have a commitment to offer the best 
customer service possible and the self-confidence to work with senior executives across the globe.

Key Responsibilities 
• Interact with customers to provide and process information in response to inquiries, concerns, and requests 
about products and services
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical and software issues involving internet connectivity, login problems