Support Specialist

Customer Excellence - Support specialist (Tsuen Wan, Hong Kong)

 

Role: Support specialist

Location: Tsuen Wan, Hong Kong

Department: Customer Excellence

Reports to: Head of Support, APAC

 

 

ABOUT THE ROLE

 

The Support specialist is a crucial role in the customer excellence department. The customer excellence team focuses on providing the best customer interactions throughout the disguise journey. You will be assisting users working on shows using our hardware and software. 

 

Our customers are industry leaders  who are producing the most interesting, groundbreaking visual experiences. At times you will be working to tight deadlines and troubleshooting issues that are time critical. 

 

You will be exposed to the full breadth of technology needed to create a successful show (inc and not limited to stage projection, xR workflows, and disguise software). We want you to be a highly motivated and positive person looking to push yourself and the team to offer industry-leading levels of su