(1112149) Site Reliability Engineer (SRE) - Application Support
Site Reliability Engineer (SRE) – Application Support
Diversified Services Network, Inc. (DSN) is seeking a full-time Site Reliability Engineer (SRE) – Application Support to join our team in their choice of our Chicago, IL or Peoria, IL office locations. We offer a full hybrid work model, requiring 2 days of onsite work per week, benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!
Position Overview
We are seeking a Site Reliability Engineer (SRE) – Application Support to triage, investigate, and resolve support tickets for critical business applications, ensuring availability and performance are maintained against defined Service Level Agreements. This role combines hands-on application support with automation and monitoring work, and includes periodic off-shift and weekend support coverage.
Key Responsibilities
- Triage and resolve support tickets in accordance with defined Service Level Agreements (SLAs).
- Identify and resolve critical application and technical problems, including responding to off-shift and weekend support calls.
- Investigate tickets and perform statistical analysis and testing of application failures.
- Proactively identify and manage issue resolution, documenting the process and providing follow-up to requestors.
