(1116006) Senior IT Service Delivery Analyst

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior IT Service Delivery Analyst – Product Lifecycle Management (PLM) to join our team in Mossville, IL. We offer full benefits, PTO, 401k, and more! If you’re looking to grow your career within an extremely reputable, stable Fortune 100 company - let’s talk!

Position Overview

The Senior IT Service Delivery Analyst serves within an IT Support organization, working with a global team of IT professionals, engineering professionals, and suppliers to lead technical support and coordination for IT service management and delivery across Product Lifecycle Management applications. The role collaborates closely with the process team and the managed services group.

Key Responsibilities

• Lead problem reviews, root cause analysis, trend analysis, and audits in close partnership with IT support partners.
• Proactively identify and investigate service-related problems, implementing or escalating corrections as appropriate.
• Create, analyze, and report Key Performance Indicators (KPIs) to leadership, translating metrics into actionable improvements.
• Lead IT software application onboarding for engineering applications, working closely with the EAM team, software vendors, and business functions.
• Develop, document, and disseminate onboarding processes and Standard Operating Procedures (SO