Business Analyst - Customer Service Automation (Business Banking)

Welcome to DKB Code Factory…. 

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Join DKB Code Factory as a Senior Business Analyst that will translate Business Banking Customer Service challenges into clear, testable, implementation‑ready requirements and process models that enable PEGA‑based automation. You’ll partner closely with Product, Engineering, Architects and frontline Customer Service workers to deliver measurable improvements in operational efficiency, reduce delivery ambiguity, and scale reusable analysis artefacts across the product area.